Terms of service

Nisaiyyah Terms of Service (UK/EU Compliant)

Last Updated: 17 December 2025

Welcome to Nisaiyyah! By using our website or purchasing from us, you agree to these Terms of Service and our Privacy Policy. Please read carefully.

1. About Us

Trading Name: Nisaiyyah
Business Address: 128 City Road, London, EC1V 2NX
Company Registration Number: 16832335
Email: nisaiyyah@outlook.com

Nisaiyyah operates this website using Shopify to provide products and services (the “Services”).

2. Who Can Use Our Services

  • You must be 18 or over.

3. Your Account

  • You may need to provide email, billing, and shipping information.
  • Keep your account secure; you are responsible for all activity.
  • Accounts are non-transferable.

4. Products and Orders

  • Product images and descriptions may vary from actual products.
  • Product availability and descriptions may change without notice.
  • Placing an order is an offer; we confirm acceptance via email.
  • Orders are for personal use only, not for resale.

5. Pricing, Payment, and Billing

  • Shipping and handling fees are displayed at checkout.
  • Payment must be made using valid methods; you are responsible for accurate billing info.
  • We reserve the right to correct pricing errors.

6. Shipping and Delivery

  • Delivery times are estimates only; delays may occur due to carriers or customs.
  • Risk passes to you when products are handed to the carrier.
  • Check orders upon receipt and notify us promptly of damages.
  • Final price, including VAT and shipping, will always be shown before purchase.

7. Returns, Refunds, and Cancellations

  • Consumer Rights: Under UK/EU law, you may cancel orders within 14 days of receiving goods, unless goods are exempt (e.g., personalised or perishable items).
  • Refunds: Refunds are issued after we receive returned items in their original condition. Refunds will include the cost of the product, but return shipping costs are the responsibility of the customer unless otherwise agreed.
  • How to Access the Refund Policy: Our full Refund Policy is available on our website. Please read it carefully before placing an order.

8. Intellectual Property

  • All content, logos, images, and designs are owned by Nisaiyyah or our licensors.
  • You may use content for personal, non-commercial purposes only. Do not copy or distribute without permission.

9. Third-Party Services

  • We may provide links or tools from third parties.
  • We are not responsible for third-party content, products, or services.
  • Use of such tools is at your own risk.

10. Privacy

  • Personal data is handled per our Privacy Policy (can be found on our website) and in accordance with GDPR.
  • You have the right to access, correct, or erase your data.
  • Cookies and tracking technologies are used; you will be prompted to consent where required.

11. Feedback

  • Any feedback you provide can be used by Nisaiyyah worldwide, royalty-free.
  • You confirm you own or have rights to any feedback submitted.

12. Prohibited Use

  • Services must be used lawfully.
  • Illegal, abusive, or disruptive behaviour is prohibited.

13. Termination

  • We may terminate your access at any time.

14. Warranties and Liability

  • Products are provided “as is,” where legally permitted.
  • Nisaiyyah and affiliates are not liable for indirect or consequential losses, except as required by law.
  • Your statutory rights as a UK/EU consumer are not affected.

15. Indemnification

  • You agree to indemnify Nisaiyyah against claims or losses caused by your actions or violations of these Terms.

16. Changes to Terms

  • We may update these Terms at any time.
  • Material changes will be communicated via website notification or email where possible.
  • Continued use of the Services after changes constitutes acceptance of the updated Terms.

17. Governing Law

  • These Terms are governed by English law.
  • Disputes fall under the jurisdiction of the English courts.

18. Contact Us

  • Questions about these Terms: nisaiyyah@outlook.com